ph965 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how ph965 ("ph965", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "User", "Member") who access or use the ph965 online casino and sports betting platform at ph965.net ("Platform"). This Policy applies to all ph965 members and visitors, regardless of how they access the Platform.

ph965 operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation ("PAGCOR") and is committed to handling all personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the directives of the National Privacy Commission ("NPC").

By registering a ph965 account or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read, understood, and consented to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the ph965 Platform immediately.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, ph965 acts as the Personal Information Controller ("PIC") in respect of the personal data collected through the ph965 Platform. As PIC, ph965 determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out lawfully and in accordance with this Policy and applicable Philippine law.

ph965 has appointed a Data Protection Officer ("DPO") who is responsible for overseeing data protection strategy and implementation, ensuring compliance with the DPA, and serving as the point of contact for data subject inquiries and NPC communications. Contact details for the ph965 DPO are provided in Section 15 of this Policy.

3. Personal Data We Collect

ph965 collects only the personal data that is necessary and proportionate to the purposes described in this Policy. The categories of data we collect are set out in the table below:

ph965 does not intentionally collect sensitive personal information (as defined under Section 3(l) of the DPA) beyond what is strictly required for identity verification and AML compliance purposes. Any sensitive personal information collected is subject to heightened protection measures in accordance with the DPA.

4. How We Collect Your Data

ph965 collects personal data through the following channels and methods:

4.1 Directly From You

• When you register a ph965 account and complete the registration form.
• When you undergo KYC verification and submit identity documents.
• When you make deposits or request withdrawals via GCash, Maya, BPI, BDO, or other approved payment channels.
• When you contact ph965 customer support via live chat or email.
• When you participate in promotions, surveys, or other platform activities.
• When you update your account profile or adjust your responsible gaming settings.

4.2 Automatically During Platform Use

• Through cookies, web beacons, and similar tracking technologies that record your browsing behavior, session duration, and device information when you access the ph965 Platform (see Section 8 for full cookie details).
• Through server logs that automatically record your IP address, access timestamps, pages visited, and referring URLs each time you interact with the Platform.
• Through our gaming systems that record all bet placements, game outcomes, and session data in real time for regulatory and responsible gaming purposes.

4.3 From Approved Third Parties

• From payment service providers (e.g., GCash, Maya) to confirm the success or failure of deposit and withdrawal transactions.
• From identity verification service providers engaged by ph965 to assist with KYC processing, subject to data sharing agreements.
• From fraud detection and anti-money laundering screening services that ph965 uses to comply with PAGCOR and AMLC requirements.

5. How We Use Your Personal Data

ph965 processes your personal data for the following specific, legitimate purposes:

• Account Management: To create, manage, and maintain your ph965 member account, including authentication and password recovery.
• Age & Identity Verification: To confirm that you are at least 21 years of age and to verify your identity in compliance with PAGCOR's eligibility requirements for online gaming.
• Transaction Processing: To process deposits and withdrawals through your chosen Philippine payment method accurately and securely.
• Regulatory Compliance: To fulfill ph965's obligations under PAGCOR's licensing conditions, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws, including mandatory reporting to authorities.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling and to apply responsible gaming tools such as deposit limits, self-exclusion, and session reminders.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of ph965 support services.
• Platform Improvement: To analyze aggregated usage patterns and performance data to improve the ph965 Platform's functionality, game selection, and overall user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

ph965 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis under the DPA.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ph965 relies on one or more of the following lawful bases when processing your personal data:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your ph965 account, process your bets, and facilitate payments.
• Legal Obligation: Processing is required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act, the Data Privacy Act itself, and other mandatory Philippine legal requirements.
• Legitimate Interests: Processing is necessary for ph965's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights.
• Consent: For marketing communications and the use of non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.

7. Data Sharing & Disclosure

ph965 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

7.1 Service Providers (Personal Information Processors)

ph965 engages trusted third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These include payment gateway providers (GCash, Maya, BPI, BDO), KYC and identity verification services, cloud infrastructure providers, and customer support platform operators. All such processors are required to implement data protection measures equivalent to those applied by ph965.

7.2 PAGCOR and Regulatory Authorities

ph965 is required by PAGCOR's licensing conditions and Philippine law to provide certain member data and gaming records to PAGCOR upon request. ph965 also reports suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by the AMLA and its implementing regulations.

7.3 Law Enforcement and Courts

ph965 will disclose personal data to Philippine law enforcement agencies, courts, or other government bodies where required to do so by law, court order, or binding government directive.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of ph965's business assets, your personal data may be transferred to the acquiring entity, subject to the same or equivalent privacy protections as described in this Policy. ph965 will notify affected members in advance of any such transfer.

8. Cookies & Tracking Technologies

ph965 uses cookies and similar technologies to ensure the Platform functions correctly, to remember your preferences, and to help us understand how members use the Platform so we can continue to improve it.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to operate. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limit configurations to provide a personalized experience.
• Analytics Cookies: Help ph965 understand how members navigate the Platform, which games are most popular, and where technical issues occur. Data is aggregated and not linked to individual identities where possible.
• Marketing Cookies: Used with your consent to deliver relevant promotional content about ph965 games and bonuses. You may opt out of marketing cookies at any time via your account settings.

8.2 Managing Cookies

You may manage non-essential cookie preferences through your ph965 account settings or through your browser's built-in cookie management tools. Please note that disabling strictly necessary cookies may prevent certain parts of the ph965 Platform from functioning correctly.

9. Data Retention

ph965 retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymized:

• Account & Identity Data: Retained for the duration of your active membership and for a minimum of five (5) years following account closure, as required by PAGCOR's record-keeping obligations and AML regulations.
• Transaction & Gaming Records: Retained for a minimum of five (5) years from the date of each transaction or gaming session, in compliance with PAGCOR reporting requirements and the AMLA.
• KYC Documents: Retained for five (5) years from the date of verification or from account closure, whichever is later.
• Support Communications: Retained for two (2) years from the date of the last communication, or for the duration necessary to resolve any open dispute.
• Marketing Consent Records: Retained for the period during which you remain subscribed to marketing communications, plus one (1) year following opt-out to demonstrate compliance.

Where retention beyond these periods is required by a specific legal obligation, court order, or ongoing regulatory investigation, ph965 will retain the relevant data for the duration of that obligation.

10. Data Security Measures

ph965 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the ph965 Platform.
• Encryption of sensitive data at rest, including KYC documents and financial records stored in ph965 systems.
• Role-based access controls ensuring that ph965 staff can only access member data to the extent necessary for their specific job functions.
• Regular penetration testing and vulnerability assessments conducted by qualified independent security professionals.
• Multi-factor authentication requirements for staff accessing systems containing member personal data.
• Incident response procedures enabling ph965 to detect, contain, and report any personal data breach to the NPC and affected members within the timeframes required by the DPA.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph965:

• Right to be Informed: You have the right to know what personal data ph965 holds about you and how it is being processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data ph965 holds about you. We will respond to verified access requests within fifteen (15) business days.
• Right to Rectification: If any of your personal data held by ph965 is inaccurate or incomplete, you have the right to request correction. Many details can be updated directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to ph965's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
• Right to Data Portability: Where technically feasible, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where ph965 processes your data based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: If you believe ph965 has handled your personal data in a manner that violates the DPA, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 15. ph965 may require you to verify your identity before processing any data rights request to prevent unauthorized disclosure.

12. Minors & Age Restriction

The ph965 Platform is strictly intended for individuals aged 21 and above, in compliance with PAGCOR's regulations governing online gambling in the Philippines. ph965 does not knowingly collect, process, or retain personal data from persons under the age of 21.

If ph965 discovers or has reasonable grounds to believe that it has inadvertently collected personal data from a person under 21 years of age, ph965 will immediately suspend the relevant account, delete the personal data in question to the extent permitted by law, and notify PAGCOR where required by its licensing conditions.

13. International Data Transfers

ph965 primarily stores and processes member data within the Philippines. In limited circumstances, personal data may be processed by third-party service providers (such as cloud infrastructure or KYC verification providers) whose servers are located outside the Philippines.

Where such cross-border data transfers occur, ph965 ensures that adequate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act, including through contractual data transfer clauses approved by the National Privacy Commission or by transferring data only to jurisdictions that provide an adequate level of data protection.

14. Changes to This Privacy Policy

ph965 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or PAGCOR's regulatory requirements. When material changes are made, ph965 will notify registered members via email or an on-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the ph965 Platform following the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how ph965 protects your data.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph965, please contact our Data Protection Officer using the details below. We aim to acknowledge all data-related inquiries within two (2) business days.

• Email: [email protected]
• Live Chat: Available 24/7 via the ph965 Platform
• Service Coverage: Serving players across the Philippines

If you are not satisfied with ph965's response to your data privacy concern, you have the right to escalate your complaint directly to the National Privacy Commission of the Philippines (NPC). The NPC can be reached through its official website and offices — ph965 will cooperate fully with any NPC investigation.